Xupit is a private AI chat widget that answers from your FAQs, securely calls your systems, authenticates sensitive requests, and hands off to live agents — or WhatsApp when visitors prefer messaging.
On your website
Chat and the optional WhatsApp launcher sit in the corner of your site — ready when customers need help, without taking over the page.
How it works
A clear path from your site to real answers — and a person when needed.
Add Xupit with domain security and branding that matches your site.
AI retrieves relevant FAQ knowledge in real time so visitors get accurate replies 24/7.
OTP-gated function calling fetches status, schedules callbacks, or resets passwords in your APIs.
Escalate to agents with queue and summary — or open WhatsApp via the optional launcher.
Choose chat modes per tenant: live, AI-only, both, AI fallback, or AI then transfer.
Capabilities
Live chat plus private AI that can authenticate, fetch real data, hand off to agents, and continue on WhatsApp.
OTP-gated actions call your APIs for real data — check status, schedule a callback, reset a password, register, or refer a friend — without generic scripted replies.
Sensitive queries trigger sign-in. Anonymous visitors get guidance; authenticated users from your host site get their data.
Sensitive fields are tokenized before storage and LLM processing, then restored only when your team or APIs need them.
WebSocket routing, presence, agent queue, transfer summaries, and drafts so customers and agents move fast.
Optional WhatsApp icon above the chat widget. Set your number, CTA label, and opt-in message — visitors continue on WhatsApp via wa.me.
Enrich, embed, and retrieve from your FAQs with bulk upload and a feedback loop that improves answers over time.
Comparison
Function calling, FAQ RAG, and private AI on top of live chat — not a bolt-on chatbot.
Pricing
Start free, or try Pro and Business with a 30-day free trial. Upgrade for more agents, analytics, white-label, or on-premise options.
Essential support to try Xupit.
For growing teams that need more capacity.
For teams that need white-label and API access.
For organizations with complex requirements.
FAQ
How Xupit answers, authenticates, hands off, and improves.
Xupit retrieves answers from your FAQ knowledge base using semantic search and RAG. You can manage FAQs in the admin console, bulk upload, and run a feedback loop so answers improve from real conversations.
Each tenant can choose how chats are handled: live agents only, AI only, both, AI with fallback to agents, or AI that transfers to a person. That lets you match coverage to business hours and complexity without a separate “scheduler” product.
AI Function Calling lets Xupit securely call your backend APIs for real-time actions — for example check status, schedule a callback, reset a password, register, or refer a friend. Sensitive steps can require OTP so data stays protected.
Yes. Enable the WhatsApp launcher in tenant settings, add your number, CTA label, and opt-in message. An icon appears above the chat widget and opens WhatsApp via wa.me so visitors can continue messaging there. This is a launcher deeplink, not a native WhatsApp Business API inbox.
Xupit combines FAQ RAG, OTP-gated function calling, PII tokenization, configurable AI ↔ human modes, and optional WhatsApp. It answers from your knowledge, acts in your systems, and hands off to agents with queue and summaries when a person is needed.
Sensitive values such as emails, phones, and similar fields can be tokenized in a vault before they hit storage or the LLM. Tokens are restored only when the UI, APIs, or mail need the original values — so models and logs stay privacy-first.
Xupit supports a FAQ feedback loop: review conversation outcomes and improve FAQ coverage so retrieval and answers get better for your business — without claiming a generic black-box “learns from everything” model.
Add Xupit to your site and let AI answer with your real data — then hand off to an agent or WhatsApp when needed.
